Most training doesn’t work! With companies investing significant money in designing and delivering, either internally or using external training resource, training courses it is surprising what little tangible return they can show. Effective business training must be part of a wider strategy and requires HR, L&D and training professionals to engage with stakeholders in different ways to ensure a tangible and sustainable return on training investment. This book, part of the popular ‘Financial Times Guide’ series focuses on how to do this. The book is divided into logical sections that look at the critical and practical success factors in the needs analysis, design, delivery and follow-up phases of implementing business training. Drawing on current best practice and packed with practical ideas and approaches, it is a must for any professional involved in designing and delivering training whether you are within an organisation or operate on a freelance or consulting basis.